training in communication
2.1 Excellent Reception
2.2 Visual Aids
2.3 Administrative Assistant and Psychology adapted to the responsible
2.4 Crisis Communication and Media Relations
2.5 Written Communication
2.7 Inter-personal Communication
2.8 Effective Telephone Communication
2.9 Conducting Meetings
2.10 Self-confidence, Self-affirmation
2.11 Debate
2.12 Efficiency Enhancement through Transactional Analysis
2.13 Appearing on Television
2.14 Speaking to Convince (Presentation Skills)
2.15 Neuro-Linguistic Programming (NLP)
2.17 Recruiting Techniques
2.18 Interviewing Techniques
DESCRIPTION OF OUR TRAINING IN COMMUNICATION
2.1. Receiving visitors
Some of the things you will be able to do by the end of training :
- Know the techniques and skills required to receive visitors properly
- Personalize your reception
- Be a real visiting card for your company
- Perfect and acquire new techniques
- Have excellent social skills
2.2 Visual aids
Some of the things you will be able to do by the end of training :
- Create effective visual media
- Use visual aids during a presentation
- Think “visually”
- Put these techniques into practice
- Choose the most appropriate type of medium
2.3 Administrative assistant
Some of the things you will be able to do by the end of training :
- Conduct efficient Manager/Secretary relations
- Practice assertive behaviour
- Manage your time and organization
- Prepare meetings, presentations, your Manager’s mail
- Manage contacts with internal and external clients
2.4 Crisis Communication and media relations
Some of the things you will be able to do by the end of training :
- Be efficient in interviews with journalists from both the written and broadcasting press
- Be familiar with the language of the media, their expectations and constraints
- Project a good image of yourself and your company even in a situation of weakness
- Conduct a debate and know how to deal with conflicts
2.5 Written Communication
Some of the things you will be able to do by the end of training :
- Improve both internal and external written communication
- Ensure improved dissemination of information
- Draw up effective messages
- Identify the respective constraints of the writer and the reader
- Structure your documents
2.7 Inter-personal Communication
Some of the things you will be able to do by the end of training :
- Use verbal and non-verbal communication
- Know the basic rules of communication
- Carry out bilateral communication
- Be convincing and persuasive
- Know the techniques and difficulties of attentive listening
2.8 Effective telephone communication
Some of the things you will be able to do by the end of training :
- Actively use telephone communication techniques
- Build a dynamic image of the company
- Think and act in a customer-oriented manner
- Improve service quality and relations with customers
- Manage your stress on the telephone
2.9 Conducting meetings
Some of the things you will be able to do by the end of training :
- Conduct meetings efficiently
- Transmit instructions and information
- Gather information and opinions
- Exchange information, ideas and suggestions on how to solve a problem
- Chart actions to be taken
2.10 Self-confidence, self-affirmation
Some of the things you will be able to do by the end of training :
- Know yourself better to value yourself more
- Believe in your ability to act effectively
- Make decisions and persevere in your choices
- Defend your points of view and interests to others
- Accept and manage failure
2.11 Debate
Some of the things you will be able to do by the end of training :
- Prepare a debate
- Answer awkward questions
- Answer a question to which you have no answer
- Acquire rebuttal and debate techniques
2.12 Efficiency enhancement through transactional analysis
Some of the things you will be able to do by the end of training :
- Choose productive personal and professional behaviour
- Prevent the filtering of your perceptions
- Identify hidden transactions and how to react to them
- Ask adult questions and manage transactions in a positive manner
- Daily professional behaviour and psychological strokes
- Put an end to game playing in your organization
2.13 Appearing on television
Some of the things you will be able to do by the end of training :
- Communicate effectively with the media
- Effective performance during interviews
- Structure your thoughts
- Construct an effective line of argument
- Avoid falling into traps
2.14 Speaking convincingly (Presentation Skills)
Some of the things you will be able to do by the end of training :
- Perform effectively in public speaking situations
- Construct an effective line of argument
- Take into account the 10 criteria of communication
- Master improvisation techniques
- Be persuasive and argue convincingly
- Make efficient use of audio-visual means and resources
2.15 Neuro-linguistic programming (NLP)
Some of the things you will be able to do by the end of training :
- Discover the motivation of speaking partners
- Get rid of obstructive convictions
- Be at ease in all situations and keep full control over your faculties
- Discover how speaking partners think and what their strategies are
- Have specific tools that lead to concrete, effective results
2.17 Recruiting techniques
Some of the things you will be able to do by the end of training :
- Define a recruiting strategy
- Draw up a job description and applicant profile
- Draw up a job advertisement
- Master interviewing techniques
- Search for a candidate through other means
2.18 Interview techniques
Some of the things you will be able to do by the end of training :
- Be effective in interview situations
- Seek the best possible information
- Obtain opinions on or interpretations of certain facts
- Structure an interview
- Analyse and evaluate the content